Common questions
Understand the service before you call.
Short, direct answers about privacy, fees, communication, timing, and professional boundaries.
Is the first call free?
Yes. The initial 15-minute fit call is free and does not require records. Its purpose is to understand the general concern, identify timing, and determine whether the service is an appropriate fit.
Should I send medical records now?
No. The public website does not accept medical records. If information is needed after the fit call, you will receive instructions for an approved secure method and will be asked only for what is relevant to the agreed work.
Can you speak with the healthcare team?
When the case is accepted and the patient or legally authorized representative provides written permission, Next Move Care may participate in care conferences and authorized communication within the written scope.
Can you stop a discharge or guarantee placement?
No. We cannot control a hospital, payer, facility, clinician, or outcome. We can help identify unresolved concerns, organize questions and deadlines, and clarify who owns the next action.
How quickly will you respond?
Availability varies by case and is confirmed during the fit call. Next Move Care is not a 24/7 or emergency service. For an immediate medical or safety emergency, call 911 or notify the treating team.
Do you provide home-safety visits, nutrition plans, personal training, medication setup, or hands-on care?
No. Current services are independent advocacy, education, organization, and authorized communication support.
What if the standard fee is not affordable?
A limited number of Supported and Community Access rates are available. You may share what is financially realistic without providing a tax return or bank statement. We can explore a reduced rate, payment plan, focused scope, or free resources.
What happens if an outside provider or service is needed?
You remain free to choose any qualified organization. Next Move Care does not accept referral compensation or add a percentage referral charge. If you ask us to perform research, scheduling, follow-up, or other coordination, that work and its fee must be approved in writing. The outside organization’s own charges remain separate.
Does Next Move Care provide doctors, therapists, aides, pharmacy, DME, palliative care, or hospice?
No. Outside organizations remain responsible for their own licensed services, records, billing, availability, and outcomes.
Is this medical or legal advice?
No. Next Move Care provides advocacy, education, organization, and authorized communication support. It does not diagnose, prescribe, change treatment, practice law, or make clinical, coverage, placement, or eligibility decisions.
Still unsure?
Begin with a private, low-pressure fit call.
You do not need to diagnose the problem or choose a package before contacting us.
Request a free fit call